Refund and return policy

Beauty Nerds Customer Satisfaction and Returns Policy

At Beauty Nerds, we cherish our customers and prioritize your satisfaction. We strive to ensure you are delighted with every purchase.

Your purchase of goods is protected under applicable laws, including the EU Sale of Goods Directive No. 2019/771 dated 20th May 2019. These laws grant you certain rights that cannot be excluded. Nothing in this policy is intended to exclude, restrict, or modify any condition, warranty, guarantee, right, or remedy implied by law that cannot legally be excluded or limited.

For any refund or return inquiries, please contact us at info.beautynerdsmalta@gmail.com

Damaged or Faulty Items

At Beauty Nerds, we take great care to thoroughly inspect every product before it leaves our warehouse. In the unlikely event that you receive a damaged or faulty item, please contact us immediately at info.beautynerdsmalta@gmail.com to arrange a replacement or refund.

If the goods have been used for any purpose other than what is necessary to establish the nature, characteristics, and functioning of the goods, or if there are any signs of use, wear, or damage, Beauty Nerds reserves the right to reduce the refund amount in proportion to the decrease in the value of the goods.

We document the condition of all products before dispatch. If an item arrives damaged, we may request photographic evidence to help us assess the issue and resolve it as quickly as possible. Your satisfaction is important to us, and we are committed to addressing any concerns promptly and professionally.

Change of Mind and Exchanges

If you wish to exchange an item, for example, for a different color, we are happy to assist. To be eligible:

The item must be returned within 14 days of purchase
It must be unused, in original condition, and in the original sealed packaging
Please use a trackable shipping method as we are not responsible for lost returns
A shipping fee will apply for dispatching your replacement item

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for refunds unless they are faulty or defective. This does not affect your statutory rights under the EU Sale of Goods Directive No. 2019/771, which cannot be excluded or limited by law.

Our Commitment to Quality

Our products are crafted from the finest globally sourced materials. If you are dissatisfied in any way, please reach out to us at info.beautynerdsmalta@gmail.com and a member of our dedicated team will respond promptly.